nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Does anybody have a reporting solution that covers insight custom fields like Affected Service?

Aman_rr9ype

Hello Community,

We need a good reporting solution since Jira reporting and dashboard out of the box is very limited. I have tried a few apps from the atlassian marketplace like eazyBI, but they do not support reporting on insight custom fields like Affected services, which is very critical for us.

Just wondering if anyone has a solution to this, any tool that can do all sorts of reporting?

Thanks & Regards,

Aman

Accepted answers

All comments

Gorka Puente {Appfire}

Hi Aman,

We offer a commercial solution called Dashboard Hub for Jira that allows you to create Jira Service Management reports. We have an internal feature request to support the field "Affected services" (Internal id DH-732). If you're interested, contact us in our support system with that reference ID and we'll discuss its inclusion (and expedition) in our roadmap.

Regards

Ilze Leite-Apine - eazyBI

Hi @Aman

At the moment, in eazyBI, Insight data analysis is available for Jira Server and Data Center: https://docs.eazybi.com/eazybijira/data-import/data-from-jira-and-apps/insight-asset-management

For Jira Cloud, with the recent changes in Insight asset management, it is not supported in eazyBI yet. We are currently working to improve this soon. We keep you updated on that.

Ilze, eazyBI Customer Support Consultant

Roberts Čāčus - eazyBI

Hi @Aman ,

Good news. eazyBI implemented the "Insight in Jira Service Management" custom field integration for the "Insight Object" type fields. Please see the updated eazyBI documentation page for more details - https://docs.eazybi.com/eazybijira/data-import/data-from-jira-and-apps/insight-asset-management.

Best,

Roberts // support@eazybi.com

Aman_rr9ype

Hi Robert,

Thanks for the update, I am aware as we are doing an eazyBI trial and noticed the support for Insight Object type fields. I was able to import insight object type fields.

However, it still does not support the in-built field "Affected services" which is linked to the Services schema in Insight by default. Is it possible to import this particular field?

Kind Regards,

Aman

Roberts Čāčus - eazyBI

Hi @Aman ,

Thank you for bringing that to our attention. We did not notice the field is associated with Jira Service management or Insight. The way it is represented in the custom field settings could be the reason. Please see the picture below:

Screenshot 2021-10-07 at 10.37.45.png

But it clearly resembles the Insight custom field. We will look into this.

Best,

Roberts // support@eazybi.com

Ivan Garcia _Appfire_

Hey @Aman

Iván from the Dashboard Hub team here. If you are still looking for a solution, I suggest you try Dashboard Hub for Jira - Custom Charts & Share Reports.

The feature that my peer @Gorka Puente _Appfire_ introduced here is already implemented, and you can effectively report on insight custom fields like Affected services. If this is critical for your organization, I recommend you try Dashboard Hub for free for 30 days, and see if it solves your pain

All the best,

Iván García, Product Marketing Manager

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

atlassian-marketplace

cloud

dashboard

report

eazybi

jira-service-management-cloud

jira-service-management