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Jira won't start properly after upgrade from 8.15.0 to 8.19.0

Andrew Howey_y8q6n9

This instance of Jira was flagged by Nessus as needing to be updated to remediate a potential vulnerability. I went through the upgrade preliminary steps (backups, etc.) then downloaded the 8.19.0 bin file and ran it. After the update, when I run "service jira start", it seems to start, but when I try to log into Jira itself, it complains about "error in MySQL supported version".

I've tried changing the "default_storage_engine" to mysql57 with no success. I reverted it back to InnoDB, still with no success. I don't know what else to do.

The database (MySQL 5.7.31) is on an AWS RDS instance. The Jira host is running on Ubuntu 16.04.7 LTS

It's not feasible to roll back to 8.15.0, as Jira complains about a data version mismatch.

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Martin Bayer _MoroSystems_ s_r_o__

HI @Andrew Howey , it is always good idea to check a atlassian-jira.log file. Did you check it? Can you share what errors/exceptions occured?

Andrew Howey_y8q6n9

@Martin Bayer _MoroSystems_ s_r_o__ -- This is what I see in the atlassian-jira.log:

2021-09-02 16:21:32,903+0000 JIRA-Bootstrap ERROR [c.a.config.bootstrap.DefaultAtlassianBootstrapManager] Could not successfully test your database:

at com.mysql.jdbc.SQLError.createCommunicationsException(SQLError.java:990)

2021-09-02 16:21:32,907+0000 JIRA-Bootstrap ERROR [c.a.jira.health.MySQLHealthCheckTemplate] There is database configuration error!

at com.mysql.jdbc.SQLError.createCommunicationsException(SQLError.java:990)

2021-09-02 16:21:32,937+0000 JIRA-Bootstrap ERROR [c.a.config.bootstrap.DefaultAtlassianBootstrapManager] Could not successfully test your database:

at com.mysql.jdbc.SQLError.createCommunicationsException(SQLError.java:990)

2021-09-02 16:21:32,940+0000 JIRA-Bootstrap ERROR [c.a.jira.health.HealthChecks] We've found an error in MySQL supported version!

2021-09-02 16:21:32,940+0000 JIRA-Bootstrap ERROR [c.a.jira.health.HealthChecks] The database type in your dbconfig.xml is set up to MySQL 5.7 and your MySQL version is different. Consider using MySQL 5.7 database type instead

2021-09-02 16:21:32,941+0000 JIRA-Bootstrap ERROR [c.a.jira.health.HealthChecks] JIRA couldn't connect to your database

2021-09-02 16:21:32,941+0000 JIRA-Bootstrap ERROR [c.a.jira.health.HealthChecks] JIRA failed to establish a connection to your database.

FWIW, our database is hosted on an AWS RDS instance. I can connect to it from the command line.

Andrew Howey_y8q6n9

Martin Bayer _MoroSystems_ s_r_o__

Hi @Andrew Howey you also need to use correct driver's version. Can you check against supported platforms page for your version?

https://confluence.atlassian.com/adminjiraserver/supported-platforms-938846830.html

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