Remove Status of Closed from JIRA Queue Filter

Question

Hi,

I'm having trouble removing tickets with the status of Closed from my JIRA queue filter.

resolution = Unresolved AND status != Closed

What am I doing wrong here?

I understand that the most proper way to handle this is to ensure that a proper resolution is attached to each ticket but that means going in and reopening and closing every ticket that was closed with this post function missing. It's not an option for us.

Surely I can do this using JQL??

Alexander Bondarev_x6gjf3 · Answer

Hi, @Ben Weisman !

If I correctly understand your problem, you have issues in status “Closed”, but some of them don’t have resolutions. So these issues staying on your boards.

Now you want to get these issues and transition them from “Closed” to “Closed”(itself) with post-function that will set the resolution.

Is it your case?)

To resolve it:

1. To create transition with post-function

2. To get that issues with JQL : project in (TEST) and status in (Closed) and resolution = Unresolved

3. To make bulk-transition (bulk-change)

Good luck 😉

Ben Weisman_5nqylu · Answer

I think I just figured it out.

status != Closed AND resolution = Unresolved AND ("Request Type" = "Support - Retail Solutions" OR Product = "Data Owl/Retail Solutions") ORDER BY "Time to resolution" ASC

Does this make sense to you?

Dirk Ronsmans · Answer

Hey @Ben Weisman

So you want to show the items that are unresolved but are not in status closed?

That query should work then. Is it the whole query you are using?

In the long run you could automate or bulk edit the issues because your reporting will also be ‘broken’ like this.