SD tickets raised in the wrong issue type

Tudor Lala

Hi,  

I have a request type set to  raise tickets under  a specific issues type ( Regulatory ) and every time that request type is used, the ticket is raised under another issue type ( Application). When i move the request  from App to Reg, it looses a field that is setup in the Reg one correctly. 

Fabian Lim

Hi @[deleted],

I would check the customer request type configurations. Most likely it's configured with the wrong issue type.

The reason why you lose the field is because, when you move the ticket, the app view screen does not contain the field that is missing.

Cheers.