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Why is my backlog always invisible?

Peter Cornelius_r9sv3a

I want three simple things:

1) I can see work planned for all current and future sprints.

2) I can see the backlog

3) I can see the roadmap, but epics are not visible on the sprint board.

Right now the backlog is always empty. No matter what I add to it, the issues are hidden. I can find them, but they are never displayed in the backlog view.

It's a scrum project.

Let's focus on 1 and 2.

This is driving me nuts. I can't wait for your help!

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Trudy P Claspill

Hello @Peter Cornelius

Are you using a Team Managed project or a Company Managed project? It will say at the bottom of the navigation pane on the left.

Are you using a Work Management (aka Business), Software, or Service Management project? It will say at the top of the navigation pane just below the project name.

If you are using a Company Managed project, can you show us the board filter from the Board Settings > General screen?

If you are using a Team Managed project, do you have the Backlog and Sprint features turned on under Project Settings > Features

Peter Cornelius_r9sv3a

Hello!

It's company managed. I am the jira owner at the company though. So with some guidance I can make it whatever it needs to be.

I am, not sure the filter is all that relevant. We've tried countless combinations of opensprints(), futuresprints(), backlog etc. But I'd love to be proven wrong and level up my JQL.

project = QUELL AND issuetype in (Epic, Spike, Story, Task) AND status in (Backlog, Blocked, Done, Fixed, "In Progress", "In review", Rejected, "To Do") AND Sprint in (21, 22) ORDER BY priority DESC, Rank ASC

Thank you for helping

Trudy P Claspill

Because you have included Sprints as part of your criteria, you backlog will always show as empty. An issue cannot be in both the Backlog and in a Sprint at the same time.

If you want to see all the issues of all Statuses in the QUELL project, and you want to see the Backlog (issues not in sprints) plus all currently active and planned sprints, then your filter should be simply

project=QUELL ORDER BY RANK ASC

If you want to be able to drag and drop the issue to re-order their Rank (order in which they should be worked on) then the ORDER BY clause must be just RANK. Adding anything else to the order by clause will prevent you from dragging and dropping issues to re-order them.

If I have missed something, please let me know why you are including in your filter criteria for issuetype, status, and Sprint.

Peter Cornelius_r9sv3a

That solves the backlog view. Now I can see everything!

Unfortunately it makes the scrum board completely useless.

Each team works on their on board. Now one of those boards contains all work across the whole company.

Do I need to have a throwaway board to just swallow all this and set up new boards underneath?

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