Are JIRA ticket numbers kept during cloud migration?

Question

Hello,

our company is in the process of migrating our JIRA projects from server to the cloud.

We are worried that migrating the JIRA projects will change the ticket numbers or destroy links to other systems.

Does anybody have insight on whether this will happen during the migration?

Thank you so much in advance! :)

Rodolfo Romero - Adaptavist · Answer

Something to keep in mind @Maira Hasan is that although the issue key won't change, any URL references in docs or source code will be broken if they are not updated with the new Cloud URL.

Rodolfo Romero - Adaptavist · Answer

When migrating to Cloud, Jira issue keys are preserved, regardless of issues deleted in between and leaving gaps, so ABC-123 in Server will always be ABC-123 in Cloud after migrating.

Rodolfo Romero - Adaptavist · Answer

@Jack Brickey that is incorrect. Jira issue keys are preserved when migrated to Cloud.