Hi There,
I have an automation rule where the last part is to send a EMAIL to SMS. My SMS provider asked me to whitelist the "from address" (from Jira automation) for this to work.
I cannot find out which one is it. Can someone let me know please?.
Hi @Marcelo Sanchez ,
It depends who you set to run the automation rule, do you have an automation user set? It would probably that e-mail used for that user.
Also, you can set to send an e-mail to yourself to test what e-mail is being used.
-Ben
Hi Ben,
Thank you for your reply and assistance.
I sent an email to test what email is being used, and it is the email from our corporate jira account (<jira@integritysystems.atlassian.net>) which seems not to be the one as I have already whitelisted this email address but it is not working, the EMAIL to SMS integration works as I am able to send EMAIL to SMS from other sources.
The actor is "Automation for Jira", which is the built in account for the automation.
Marcelo.
There must be something else blocking it. If you confirm that's the e-mail sent to you , it should be the same if you are using the same rules.
Possibly confirm the whitelist just to make sure the spelling of the e-mail address matches. For example, system with/without an s.
If you are an admin, you also have an option to send a test e-mail directly as well to the e-mail to SMS integration.
I was able to find out the real email address,
By adding that to my SMS provider and whitelisted it I am able to send EMAIL to SMS from Jira automation.
Regards,
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