How do I make my automation rule a repeating one

Helen C

Hi There hoping someone can help us out. 

 

We have written an automation rule in JIRA SM that will send an email to a person after a Priority A ticket is open for 15 mins but I want to make this repeat each 15mins since raised as an A until resolution is set. any help greatly appreciated .  eg 

Benjamin_tmh9yg

Hi @Helen C ,

 

Not sure if the automation does schedulers where is check at a frequency since the trigger is not by time. 

 

Might want to try filter subscriptions. Set a JQL to check every 15 minutes and then if there's nothing queried, it doesn't send any notification at all.

 

https://support.atlassian.com/jira-software-cloud/docs/construct-cron-expressions-for-a-filter-subscription/

Hope this helps.

 

-Ben