We had trouble logging you in

Question

Link to a Jira story was created in MSExcel.  Story opens but another tab opens with the error referenced below:

We can't log you in right now

Please contact your administrator.

Benjamin_tmh9yg · Answer

Thanks. The 2nd link is definitely incorrect.

The Microsoft link sent is also strange. The link you copied shows the link twice.

Just wanted to let you know that if you use the similar hyperlink like yours in Excel...I don't see an issue. If it indeed related to the SSO connected to your JIRA instance, try the work around on the site and see if it indeed resolves you issue.

-Ben

Regina Payne-Owings · Answer

This link was just shared with me:

https://docs.microsoft.com/en-us/office/troubleshoot/office-suite-issues/click-hyperlink-to-sso-websitehttps://docs.microsoft.com/en-us/office/troubleshoot/office-suite-issues/click-hyperlink-to-sso-website

I also tried copying a hyperlink in MSWord and got the same error results so I think this information may be accurate.

Regina Payne-Owings · Answer

Here is the URL from the error Page:

https://jira.pncint.net/plugins/servlet/oidc/callback?code=_NAdcKxW7A0_yB_C4-QGUutziBFN2oUGCcF2xoZi&state=HDsBuUdNPh9nY7NZIz_A4xl5HZvte_kqmutxNI1sFRA