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Getting CSV import error Issue can't be created due to the error/s [ User '<name>' does not exist. ]

John Tucci

I'm importing into Jira a CSV file that I extracted from our current issue-tracking system. I get an error message: Issue can't be created due to the error/s [ User '<name>' does not exist. ] for each of my project members. The <name> as it appears in the log-file does not match the name entry in the CSV file, which I've edited to match the Project Member in my Jira project.

Can someone explain, or point me to relevant info, the origin of the '<name>' entry in the log file, as it doesn't match what I'm providing in the CSV file or the Project Member name in Jira?

I'm using '<name>' here as I don't want to divulge the actual name in the log-file. There are multiple entries in the CSV file for each Jira Project Member, and there is an error-log entry for each CSV file entry.

Thanks.

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Ismael Jimoh

Hi @John Tucci

Will try the email address if we are talking of Cloud. As cloud uses Id and email for identifying users.

Cheers.

John Tucci

Hello, Ismael:

Thanks for replying. My work email is: JTucci@megabytesystems.com. I'm looking forward to hearing from you, and I'm grateful for any help.

Regards,

-John Tucci

Ismael Jimoh

Could you send me the header of your csv file? How did you define user there and also, what are your mappings in the application when you are importing the data?

John Tucci

Ismael:

These are the first three entries in the CSV file. The "Owner" in the CSV file is exactly the same as the "Member" name in Jira. I also have a question about "Member" names: one of the Jira members appears as "minaz hirji" (all lowercase) when all other members appear as "First Last" (name properly capitalized); how do I change "minaz hirji" to "Minaz Hirji"??

Owner,Task ID,Title,Description,Task Status,Created Date,RequestID,Change ID,Priority
minaz hirji,1203,"SD 4677, Monterey, ASW0395 group sale Doc# 2016069891 does not transfer ownership correctly","Same issue as reported on SD 4212, where duplicate AliasID's are causing issues in Ownership Transfers (using Group Sales) in ASW0395. The Asmt is 419-111-022-000. Ownership being transferred is Borzini Ray. This owner has a 25% ownership, and a 4% ownership. When the 29% is transfered, the 4% shows in Ownership History as 0%. Document attached shows duplicate AliasID. Request is to install the fix on VMSQL3\Mont, and also run the corrective script on this VM.

Test failed on VMSQL3\Monterey. Current Ownership line does not respond to move to Grantors grid. Please see attached document.

Nolan, please provide examples that can be reproduced on VM. Thanks.",On Hold,3/22/17 8:34,0,930,Not Assigned
minaz hirji,2244,TCW1100,Fix program so an error message is given if an attempt to partially pay a fee is made.,On Hold,3/22/18 5:14,0,1188,Not Assigned

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