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Jira notifications with customer specific email channel

Jay Cheah

Currently when Jira tickets are updated, we get notifications from jira@ourname.atlassian.net

Is it possible to configure JSD in a way where the notifications come from the customer specific email channel - the same one they use to raise tickets? e.g. customername@ourname.atlassian.net

The reason being we have customers replying to jira@ourname.atlassian.net by mistake.

Accepted answers

Angélica Luz

Hello @Jay Cheah,

Thank you for reaching out to Atlassian Community!

When it comes to outgoing email, it’s possible to change the sender email and add anything other than jira@domain.atlassian.net. You can add, for example, projectname@domain.atlassian.net.

For that, please go to Project settings > Notifications (company-managed) or Project settings > Notifications > Notification email (team-managed).

On this page, you can update the email address:

Screen Shot 2021-08-30 at 14.24.44.png

Screen Shot 2021-08-30 at 14.24.06.png

Note that, the notification scheme on a company-managed project may be shared between two or more projects, so when updating on one project, it will affect others.

Configure email notifications

You can also use a custom email address for notifications, but this requires domain verification and configuring DKIM and SPF records.

Configure Jira Cloud to send emails on behalf of your domain

Kind regards,
Angélica

All comments

Angélica Luz

Hello @Jay Cheah,

Thank you for reaching out to Atlassian Community!

When it comes to outgoing email, it’s possible to change the sender email and add anything other than jira@domain.atlassian.net. You can add, for example, projectname@domain.atlassian.net.

For that, please go to Project settings > Notifications (company-managed) or Project settings > Notifications > Notification email (team-managed).

On this page, you can update the email address:

Screen Shot 2021-08-30 at 14.24.44.png

Screen Shot 2021-08-30 at 14.24.06.png

Note that, the notification scheme on a company-managed project may be shared between two or more projects, so when updating on one project, it will affect others.

Configure email notifications

You can also use a custom email address for notifications, but this requires domain verification and configuring DKIM and SPF records.

Configure Jira Cloud to send emails on behalf of your domain

Kind regards,
Angélica

Jay Cheah

thanks Angelica - is there any quick setting to change it to each project's respect incoming email channel?

Angélica Luz

Hi Jay,

For team-managed projects, since they are independent of each other, it’s necessary to change one by one.

Company-managed projects can use the same notification scheme, so once you change for one, it will change for other projects that use the same (including Jira Software and Business projects).

In this case, since you need one email for each project, for company-managed ones, it will be necessary to create different schemes:

Configure notification schemes

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