Not receiving emails

Question

One of our user is not receiving any email from Jira. though other members of our team are able to receive it.

Carlos Garcia Navarro · Answer

Hi @Sambit Martha ,

I recommend to use the 'Notification Helper' as described in this document (section 'Troubleshooting email notifications'):

https://support.atlassian.com/jira-cloud-administration/docs/configure-email-notifications

Dave LIAO · Answer

@Sambit Martha - refer to the "Troubleshoot notifications in Jira" knowledge base article: https://confluence.atlassian.com/jirakb/troubleshoot-notifications-in-jira-203394737.html

That typically catches many common situations where users aren't getting emails from Jira. Good luck!