Standard request created template message.

Question

Hi Jira Community,

My company invested in Jira Cloud and we have created a Service Management project and was ready for release.

Doing some last support language changes i noticed that over default request created template is now messed up.

Before:

Now:

Hope that someone can help me out.

Kind Regards
Tobias Mathiasen

tma_0aeqj0 · Answer

Hello @Angélica Luz

Thank you so much i really appreciate it!

Solved all problems:
Go to Cog icon > System > Default user preferences > Edit default values and set the Email format to HTML > Update.

Kind regards,
Tobias

Angélica Luz · Answer

Hello @tma,

Thank you for reaching out to Atlassian Community and for sharing the screenshots.

It seems that the outgoing email format was changed from HTML to Text, that’s why the links are showing like that.

There are some settings that you need to change on your site:

Go to Cog icon > System > Default user preferences > Edit default values and set the Email format to HTML > Update.

After that, go to Cog icon > Products > Email requests and check the box on Enable HTML email parsing.

Also, since you were testing the notification, you can also check your personal settings. Please, go to your Profile picture > Personal settings and select HTML on Email notifications format > Save changes.

Kind regards,
Angélica