Hi, how are you?
This time we need to know if we can help our client to set up this email alerts under the conditions explained bellow:
Send an email notification to Reporter, Assignee and 3 more users if a Severity 1 has not been updated within 15 minutes of creation and every 4 hours (if not closed)
Send an email notification to Reporter, Assignee and and 3 more users if a Sevverity 1 has not been closed within 24 hours and every 24 hours (until Sev 1 is closed)
Send an email notification to Reporter, Assignee and and 3 more users if an outage (planned and unplanned) has not been closed within 24 hours and every 24 hours (until Sev 1 is closed) (We have defined an "outage" as a field in a jira form, "is an outage?" and a combo to answer (Yes/No).
In case of possible, could you please point us in the right direction in how to achieve this task?
Thanks in advance
Fernando
