Set issue type check condition

Question

How can we achieve that condition, i am moving from one status to another status.

It's something a user decides himself by reviewing the ticket, You have to make sure that somehow he mentions that this ticket is incident before transitioning the issue to the next status.

Daniel Ebers · Answer

Hi @Paras Sachan

re-reading your requirement a few times I am asking if the following was understood correctly:

- an user classifies an issue as incident and let a colleague review the issue if it is indeed an incident. Only the reviewer should be able to do the transition, is this correct?

If it is "just" a transition that should be using a condition you could use the "User is in Project Role" condition (the role could be something like "reviewers" - or simple as you want it to be named).

What me worries more is the 'branch' to "Service Management Workflow" does this probably mean you will "move" (Option: More >> Move) the issue?
Otherwise there is no chance to "switch" the workflow as an Issue Type is assigned to a specific workflow.

The easiest case would be the one mentioned in my reply first.

All of the others would require an App, like Jack said, and not even then I am sure if the move action can be tied to some restrictions - it would require a lot of try & error.

Happy for any clarification.

Regards,
Daniel

Jack Brickey · Answer

Unfortunately out of the box you can’t present a conditional screen to the user as part of the move process.