I really need your help. I have built a huge gantt schedule for an important project and I must sending a PDF file of it to my client next Friday. I've done all the BigGantt (1.0.122-AC) and BigTemplate (1.1.21-AC) installation procedures in my Jira space. What must I do now? Give up?
I have found this article: https://wiki.softwareplant.com/biggantt/8.0/troubleshooting/bigtemplate-pdf-export-does-not-work-due-to-problem-with-ssl-certificate
But in my case I am using the cloud solution
Help me please!
Hi @GP Prodata -- Welcome to the Atlassian Community!
For something specific like this for a marketplace app, you may want to contact the vendor's support directly:
https://marketplace.atlassian.com/apps/1213016/biggantt-gantt-chart-for-jira?hosting=cloud&tab=support
Best regards,Bill
Hi @GP Prodata
I am sorry that you experience the inconvenience.
We would like to investigate your case individually. Therefore please, raise a ticket via our Service Desk, providing us with more details (preferably base URL). This will allow our product specialists and developers to investigate your instance and plugins on time.
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