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Email notifications format for a single customer

Emmanuel F-D

I'm an admin of a project in Jira, I would like to know if is there a way to change the Email notifications format to txt for just one customer, a specific customer (who doesnt have an account) but can send ticket to our Jira. This customer is on the "customer list" so he his able to send request but I want to change Email notifications format to text only.

Is there a way to do it that just applied to this precise customer? Do I need to be Jira Global Admin to do it?

Thanks

Accepted answers

Jack Brickey

Not OOTB. Basically you need a different email handler. You could consider an app such as JETI or JEMH. Check the marketplace for more information on these apps.

All comments

Jack Brickey

Not OOTB. Basically you need a different email handler. You could consider an app such as JETI or JEMH. Check the marketplace for more information on these apps.

Joseph Chung Yin

@Emmanuel F-D -

I agreed with @Jack Brickey

Even with a different email handler, it will be not recommended for just one customer in my opinion.

Best, Joseph Chung Yin

Emmanuel F-D

I understand, I have asked because it was a request from the client if they was a way to do it.
Thanks @Jack Brickey

Emmanuel F-D

Thanks @Joseph Chung Yin

Emmanuel F-D

@Jack Brickey do you have any guide for JETI or JEMH that I can follow to implement that option.

Jack Brickey

Not in detail.

I use JETI and know that you can create email templates and them associate a template within a Notification Scheme. In the notification scheme you can specify the recipients. So in a fact you build a notification scheme specifically for this one customer and that scheme has a specific template. I'm 99% sure your goal as possible with JETI based on what I have set up myself.

You can access the documentation via their website which you can find in the marketplace.

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