I have a problem with fetching issues for a queue

Arseniy Khudosovtsev

Hi there! 

 

We have a big JSD board witch accumulates different issues from users of our platform. Different units work in this board and I need to fetch issues for a specific unit to work with. 

We use categorization of tickets by a multi-select filed. There are different options like Financial, tech, QC...

I need to filter out any QC tickets that came to the board while displaying all other incoming issues.

Initially, my query looked like this:

"resolution = Unresolved AND status = "Work in progress" AND "Ticket type" != QC"

However, when I remove the "ticket type" part, it shows me other financial, tech, etc. tickets that are filtered out for some reason.

 I tried using parenthesis and moving parts of the query but always get the same results

 

Jack Brickey

Is the JQL an actual cut and paste? I see an error - missing “QC”. You also have an unnecessary “ preceding resolution.

now I’m not sure that is really your issue but something I noted.

here is what I think your JQL should be…

resolution = Unresolved AND status = "Work in progress" AND "Ticket type" != “QC"

this should certainly result in a list of unresolved issues that are “work in progress” that excludes all QC ticket types.