Role permissions by Label?

Question

Is it possible to grant project access, but control visibility to issues in that project by a particular label?

Use case: My team manages issues for multiple clients in a single project. Our shared slack channel for reporting issues is great, but actually tracking them once reported has become problematic. I'd like to grant access to this external client, but limit their ability to see issues to those tagged with their client-specific label on the issue.

Basically, I'm trying to avoid setting up another project just for this client...

Nic Brough -Adaptavist- · Answer

There's no way to do this directly from the labels, but you could look at automation or scripting.

My initial thought would be to have something that can read all the labels being added and set a group-picker field which can then be used by a security scheme to hide issues.  (Or just set the group-picker field and forget labels).  Put your customers into the relevant groups and set the default (and mandatory) security level on the issues.

Uday Kiran Bhaviri · Answer

Hi @Brian Gumm  using labels I think we cannot control the visibility of the issues. We can control the issues visibility using Issue security Scheme and issue security levels.

Please check the below article

https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/

Hope this will be helpful.

John Funk · Answer

Hi Brian,

No, you can't directly change access to issues based on a label. But what you might can do is create Issue Security levels for your issues that mimic the labels. Then you could assign the issues that security level based on the value of the label.

You can learn more about that here:

https://confluence.atlassian.com/adminjiracloud/configuring-issue-level-security-776636711.html