In order to keep my Service Desk Agents license in control, need your help understanding how can I add a user on a team that won't require another license. I have two users I want to add as team members I could collaborate with to address/resolve issues without making them agents.
As of now, every time I needed one's help, I only add them as participants which I think doesn't differ from a customer. The only way we collaborate is by under the comment section on the Issue Summary page where even the customer can see what is supposedly internal discussions.
I am just wondering if only I could add my 2 teammates without additional cost for the license. It will definitely make our work much easier and budget-friendly.
