Custom field not appearing on tickets

Question

Hello,

I have added a couple of new custom fields and applied them to the correct screen scheme for my jira board, but they are not appearing on tickets. Am i missing a final step?

Thanks!

Claire Parchem · Answer

Commenting very late but just adding to the discussion in case someone else is looking for this issue and comes across this ticket on jira like i did!

Here are the 4 things to check if a field isnt showing up in an issue:

* Make sure its included in the screen for the view you're looking at (ex. might be in edit/view but not create) 
* Make sure its in the field config and not marked as hidden there 
* Try checking 'configure fields' from 'create issue' and then 'select all' for all fields to show when creating a ticket
* Check the context for the field as it might have been set up to only apply to specific issue types (ex. its configured to only appear in Epics)

marie.mitchell · Answer

@Trudy P Claspill @Martin Bayer _MoroSystems_ s_r_o__

Thank you for getting back to me!

It seems that it was set up correctly, however it was just not visible. I had to select 'configure fields' from 'create issue' and then 'select all' for all fields to show when creating a ticket.

Trudy P Claspill · Answer

Hello @marie.mitchell

You also need to ensure that the new custom fields are part of the Field Configuration Scheme assigned to the project (if you're working with a Company Managed project).