Why there is no email notification to the teammate while I add comment and @my teammate.

Question

I go to Jira Issue and add comment with tagging my teammate.  However, there is no email notification received.  How to solve it?  Please advise

Trudy P Claspill · Answer

Hello @May Fung

Welcome to the community.

Does the user get any other email notifications from Jira?

If they do, then I would say @ASHU TYAGI 's suggestion is the likely culprit.

Ashu Tyagi · Answer

@May Fung  I would suggest to ask your teammate to check if he has disabled @ mention notifications in his user profile settings