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How can i configure the jira cloud default web server ?

Karell_oscd5z

Im having some trouble with the mails servers configuration. Im trying to enable "Adding commentary to an issue" mail handler but, i mistakingly erased the default mail server configuration. I would like to know what configuration I should use so that users can reply to address "jira@XXXX.atlassian.net" in order to add a comment to their request.

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Earl McCutcheon

Hello @Karell ,

How long ago did you delete the mail server, and what steps did you take to do so? As the option to delete the Default Cloud Mail Server was removed 09/Jul/2018 as part of the following BUG and it should no longer be possible to do so:

https://jira.atlassian.com/browse/JRACLOUD-69083

However, If you have deleted the default mail server you can re-add it with the following settings:

Navigate to HTTP://<YOUR_BASE_URL>.atlassian.net/secure/admin/IncomingMailServers.jspa
Select "Add incoming mail server"
Give it a name and description, select custom:
Add the following values:
1. Protocol: POP (Secure)
2. Hostname: Default Cloud Mail Server
3. Username: jira@<YOUR_BASE_URL>.atlassian.net
4. Password: The password can have any value.
5. Port Number: Leave blank
6. Timeout: 10000
7. Select Authorize

Also, some additional details on mail server configurations can be seen in:

Configure email in Jira applications

Regards,
Earl

Karell_oscd5z

Hello @Earl McCutcheon

I deleted this server last week actually. Unfortunately, I was not able to reproduce the steps that led to this result. Sure enough, reading this bug report you directed me to, it wouldn't be possible for me to be able to remove the server from the list. I also tried to add the server with your method. However, when I try to add the server with your procedure, I get an error message. I joined a screenshot of the previously mentionned error.

The interface is in french, but its mostly the same. Is there anyway to see the error log ?

Thanks for helping me !

Karell

Earl McCutcheon

Hi @Karell ,

My mistake I looked at the settings again and I had crossed some details from the Workaround noted in the BUG's workaround with new settings and you need to have the option following options updated:

Hostname: Default Cloud Mail Server
Manually set Timeout to 10000 rather than leaving it blank to go to the default

Regards,
Earl

Karell_oscd5z

Hi @Earl McCutcheon

I tried the option you suggested and its still not working. When im creating my mail handler, and testing it, im getting this error message.

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