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How to send last comment with the Automate and lookup issues?

Mikhail Singaevsky

Hello all!

I'm writing report using Automate and lookup Issues. And I need to send the last comment.
If I use any smart values with comment, I don't get comments in the email.

Please, help me, how can I send last comments for lookup issues in one email?
Maybe there is another way to configure Automate for this or another request?

{{#lookupIssues}}

<a href="{{url}}">{{key}}</a> {{now.mediumDateTime}}
{{summary}}

<b>Description:</b>
{{description}}

<b>last Comment:</b>
{{lastComment}}, {{Comment}}, {{comment.body}}, {{issue.lastComment}}, 
{{issue.fields.lastComment}} -- any smart values with comment that I used don't work

{{/}}

Accepted answers

Bill Sheboy

Hi @Mikhail Singaevsky -- Welcome to the Atlassian Community!

For Jira Cloud automation, lookup issues only supports a limited number of fields, and comments are not included. There is a suggestion to add more fields, and it is in the "future consideration" status: JRACLOUD-75018

One complicated work-around for this would be to use a web request action to call the REST API with a JQL search, and then parse the response with text and list functions to build your email.

Best regards,
Bill

All comments

Bill Sheboy

Hi @Mikhail Singaevsky -- Welcome to the Atlassian Community!

One complicated work-around for this would be to use a web request action to call the REST API with a JQL search, and then parse the response with text and list functions to build your email.