Forbidden 403 error

Question

We had previously had access to the Customer side of our knowledge base via https://orionplatform.atlassian.net/servicedesk/customer/portal/1

Now we are getting a 403 error. Has something in Jira/Confluence changed and we need to change some settings?

I have access to the admin side, just no longer the customer side

Robert Allaway · Answer

@Alexis Courteix, did you ever resolve this issue? We are facing the exact same symptoms as well, and are not sure what is causing it.

Alexis Courteix · Answer

Hi, I'm having the same issue since last update. Can't access customer portal, "Customer permissions" says that an error occurred, and "Portal settings" says that the project isn't available, may have been deleted or permissions changed when it's clearly not the case.

Is this a known & global issue ? How can I fix it ?

Thanks

Kishan Sharma · Answer

That's correct, from the screenshot it appears that it's Team Managed Jira Service Management project. More details about how to set it up is on this link.