Follow up on chart by weekly status

Larissa Akemi

Is there any way to create a report that shows us how many tickets there are per status?

We want to track the amount of tickets that are in the "waiting for customer" status throughout the month. and not just currently.

For example: week 1-> 20 tickets with status waiting for customer

week 2 -> 16 tickets with status waiting for customer

 

Fabian Lim

Hi @Larissa Akemi

Out of the box you will not be able to do it, but there are many reporting plugins that could do this for you.

An example is eazybi: https://community.eazybi.com/t/how-to-display-number-of-issues-in-historical-statuses-over-time/31

I hope this helps