Why do I get duplicate customers/users in Projects?

Allen Sellars

We have an internal Helpdesk project in JSM Cloud. We added all of our internal users by email as customers to the project.

 

AS we're refining access and roles, if I add a user under "People" in the project setting sixth a role, that user shows up int he customer list twice. Once as their raw email address and once as their User (with he same email address)

 

Is there a way to better manage internal suers as customers who also have project roles in other projects, when they're all part of an organization (group)?

Huwen Arnone [Deiser/Devoteam]

Hello @Allen Sellars,

This seems to be a recurrent problem, and it could happen because of the permissions scheme because the same user has a user account and a customer account, but that's just a situation.

I will encourage you to check the following resources that maybe you might find helpful:

• Thread 1.
• Issue.
• Atlassian Documentation.

I hope you find something that will help you.

Regards