Hello Dears,
Kindly advise on below case:
We have one ticket that has a missing workflow, and we are unable to close it propery as shown below:
Ticket:
https://erabia.atlassian.net/jira/servicedesk/projects/UI/queues/custom/400/UI-33
Workflow business tranasctions:
https://erabia.atlassian.net/secure/admin/workflows/WorkflowDesigner.jspa?workflowMode=draft&wfName=EI%3A%20Service%20Request%20Fulfilment%20workflow%20for%20Jira%20Service%20Desk
Showing error:
Regards,
Hi Yazan,
Please be aware that community members are not able to access the links you posted. If you really need Atlassian to look inside you environment you will need to create a suppor ticket (not on the Community) and Atlassian will ask for your approval to access your Jira.
That being said: some worfklow edits are not allowed on active workflows. You have to create a copy of your workflow, make the changes in the copy and apply the copied workflow to your workflow scheme.
I can't find the Cloud documentation about this restriction but here is the (similar) server documentation: https://confluence.atlassian.com/jirakb/cannot-add-transitions-or-delete-steps-in-draft-workflows-203392961.html
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