Schedule automatization

Question

Hey!
Please help me figure out the problem)
I set up an automatic start on a timer so that all overdue tasks in the "Test" status have a reminder comment.
And this works if only one task falls under the JQL condition, but as soon as several tasks begin to satisfy the condition, then each launch of it hangs.

What am I doing wrong ? : D

v_krestyanikov · Answer

Thanks!
I will write to support, maybe we can find a solution

Bill Sheboy · Answer

Interesting... At this point I suggest asking the support team as they can see automation logs which customers cannot see.

If your are on a paid license for Jira Cloud, your site admin can submit a ticket here: https://support.atlassian.com/contact/#/

Once you learn the cause, please post back here so the entire community can benefit.  Thanks!

v_krestyanikov · Answer

Hey @Bill Sheboy !)
The filter is very simple:
(project = "Citymobil DWH" and (status changed to "Business Test" before -11d AND status = "Business Test") and "Flagged [Checkboxes]" is EMPTY and updated <-7d)

This JQL is used in a trigger followed by an "add comment" action.

The problem is really in multiple processing, because if we explicitly add the number of one task to this filter, then the rule works, and if we add the number of 2 tasks, the rule hangs in the "In Progress" status, as in the screenshot above.

Even if I just specify the issue in (DWH-1, DWH-2) filter in JQL, the rule will freeze ..