How to assign a user with smart values

Question

Hi

I'm trying to create a automation rule that will assign the ticket to a user using the smart value field I have created called Development Team.

The smart value is a People field and I have created the below rule.  I've used Assign the issue to Smart value and the enter {{Development Team}} which what I have called my field.

I'm also having the same issue when trying to use smart values from a dropdown field, the rule doesn't work and I'm not sure why.

Any help would be appreciated as I've not done automation with smart values before.

Thanks

Constant Ulrich · Answer

Hey guys, this question is quite old but I recently run into a more complex issue : i want to assign the issue to someone, based on the result of a lookup in a lookup table created earlier in the automation. Can the Advanced field edit in JSON access this table ? and if yes how ?

Thanks a lot

Christian Hemminghaus · Answer

Hi,

the proposed code did not work for me. The following did, though:

{
"fields": {
"assignee": { "id": "{{issue.People field.accountId}}" }
}
}

This seems to be a recent change due to GDPR. See here and search for "assignee".

Daniel Ebers · Answer

Hi @Jodie Sleeman

it is available when you choose "Edit issue fields" as an action and there expand the "More options" dropdown.

In "Additional fields" you need to clear the example values and then insert the code Ravi suggested.

You can see above how it should look like.

Regards,
Daniel