Hello,
We had 3 Assignee - Aashish, Raj and Rajesh Mankad. Since last few days Raj has been replaced by "Automate". We did not change it. How did it happened?. How to rectify this?.
@Rajesh Mankad
Do you have a user account on your instance named Automate?
Hi
No we do not have such account. We had three agent accounts viz., Rajesh Mankad, Aashish Kulkarni and Raj Cool. Raj Cool has been replaced by Autonate on it's own.
@Rajesh Mankad Do you have any automations running?
Hi, there is no automation running except for the basic one. i.e. SR number generation, and email notification to customers post raising the issue.
It looks like you're new here. Sign in or register to get started.
