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Request Type Issue

Sierra_f2eqyc

I am receiving a red error message about a specific request type of mine when trying to capture it in queue query.

"There are no customer request types that match Request Flyer and Brochure (SL). Use the JQL auto suggestions to find the customer request type you're looking for."

From what I can tell, it looks like there is a customer request type. I'm not sure why I am getting this message. I did recently change this filter by query. Before it was

"Request Type" in ("Request Flyer/Brochure (SL)", "Request Video (SL)", "Request Web Content/Graphics (SL)", "Request Social Media Support (SL)", "Request Logo/Graphic (SL)", "Request Marketing Email (SL)", "Request Tradeshows, Sponsorship, or Ad help (SL)") AND Resolution = Unresolved OR "Request Type" in ("Request New Feature (SL)") AND Department = Marketing OR "Request Type" in ("Request Customer Care Team Communication (SL)") AND status in ("Work In Progress")

Now it is

Status != Cancelled AND ("Request Type" in ("Request Video (SL)", "Request Web Content/Graphics (SL)", "Request Social Media Support (SL)", "Request Logo/Graphic (SL)", "Request Marketing Email (SL)", "Request Tradeshows, Sponsorship, or Ad help (SL)") AND Resolution = Unresolved OR "Request Type" in ("Request New Feature (SL)") AND Department = Marketing OR "Request Type" in ("Request Customer Care Team Communication (SL)") AND status in ("Work In Progress"))

When I try to use the filter it was before I get the same red message about the request type, even though it was saved and in use before I changed the query to what it is now.

Thoughts ?

MAR(2).PNG

Accepted answers

All comments

Jack Brickey

hi @Sierra , it seems that this is a duplicate thread to the other you and I have been communicating on - /How-to-edit-quot-filter-by-quot-query-to-hide-quot-Cancelled

In any event one thing that I noticed here is that in one instance you have a "/" and in another you are not showing that. Can you tell me if the "/" is actually part of your request type name?

"Request Flyer/Brochure (SL)"

Sierra_f2eqyc

Hi yes,...I made a separate post thinking I would take this part to another thread. But , yes I just removed the "/" in my request types name just trying to see if that had anything to do with it. I found that it did not make a difference when using "and" in my request type name instead of the "/" ... due to that I actually changed the request type back to what it was originally "Request Flyer/Brochure (SL)" ...

Jack Brickey

Hi Sierra, thanks for the added information. So let me ask a simple question if you type the following text into and advanced search does your request type show? If so can you select that and have it returned results?

customer request type = "Request Flyer/B

I am trying to see if the auto text complete finds your specific request type.

Sierra_f2eqyc

I know what you are referring to with the auto complete aspect , as I typed the whole way to the point in my screenshot it did not give me any results. Closed out my browser and tried again just to be sure. However, I tried again to just add the request type in to my existing query again, and it does auto populate the request type and recognizes it as I type to select, just gives the red message, showing again in screenshot. MAR(4).PNG

MAR(3).PNG

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