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Resolution I am not seeing Post functions to add Resoltuions

Trena Norcia

I would like to add resolutions (won't fix, issue fixed ) to resolving SD tickets.

Can you send me a document to do this? I thought it was by adding post functions, but I do not see the option.

In the workflow (in edit mode) I do not see a post function when selecting status or transitions:

post function.JPG

I have the apps:

Accepted answers

All comments

Jack Brickey

If you select the transition to Cancelled or Completed do you see a modal pop up on the right?

Trena Norcia

Yes, and I added the resolutions that are in my version:
Won't Do
Done
Cannot Reproduce
Duplicate

each as a post function, wanting when transitioning from QA Review to Resolved that a Resolution reason is required:
qa review.JPG

But, when I resolve the issue, I am not required to list the reason.

Jack Brickey

I'm a bit confused what do you mean by the reason. Do you mean that you want to allow the person transitioning the issue to select which value they want or do you mean you want them to add a comment as to why they are transitioning the issue? To be clear use post function has a method of setting a single value into the resolution. If you want to present a screen that allows the user to select the desired value then you want to create a screen exposing the resolution field and you want to associate the screen to the specific transition.

I hope this is making sense and you can convey what your ultimate goal is so I can help further.

Trena Norcia

Sorry for the confusion, I see what you are saying. I used Jira where I was employed prior to this position and when we resolved a ticket it popped up requiring a selection of reason or resolution statuses as in
Won't fix
No work
Duplicate
and several others

Can you help me create this same process? I have searched for documentation but keep running into a dead end where I have not completed the process. Are there steps for this? Is there a user guide for JIRA I could use as a reference to gain better knowledge of issues I am experiencing?

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