How can I allow the project lead and/or administrators to transition (drag and drop) other users' issues, from Open to In Progress ?

Question

I want to allow administrators and the project lead, to drag and drop issues from the Open column to the In Progress column.

However, when I try to do that, I get the following error:

Sorry, no transitions were found!
Are you meeting all the workflow step conditions?
If so you might want to verify your Task Board mapping.

This only happens if I try to move an issue which is not assigned to the administrator/project lead user which is trying to move the issue.

Kris Chinosorn · Answer

Hi guys,

I figured this out the other day.  You do have to create a new workflow.

One obscure thing that you may want to do is add the conditional in the workflow design to allow your user group (admin in this case) to make the changes.  BUT....the trick is to change it to "OR" not "AND".

This is at least what fixed it for me.

Finally create a new workflow scheme, then associate with your project: http://confluence.atlassian.com/display/JIRA/Activating+Workflow

-Kris

JamieA · Answer

I can't really remember, but I think yes, just edit the workflow you are using to remove that condition or restrict it to the developers role. Have a look at "auto assign" as well - http://confluence.atlassian.com/display/GH/Configuring+your+General+Project+Settings.

Michael Bennett2 · Answer

Yes, I was trying to do the same thing! Quite annoying that others cannot change the task. I'm an admin as well, and we were simply just trying to update our status with one user (myself) since I was already in the system.

I spent a lot of time looking to change this, you would think it's straight forward. I finally found it in the Jira worklow, but I couldn't find a way to change this in the default workflow.

Jaimie - did you have to create your own workflow to remove the condition of current user = assignee?