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Jira Email Notifications - Too many links within the email notifications

Esther Amunga

Hello All,

When users create tickets they get responses with too many links. Users do not like this. How can I remove this?

I have attached 2 images, one with many links and another one without. Jira too many links.PNG Jira links reduced.PNG

Accepted answers

Jack Brickey

Certainly a poorly formatted response it seems. Check your templates under Project settings > customer notifications.

All comments

Jack Brickey

Certainly a poorly formatted response it seems. Check your templates under Project settings > customer notifications.

Esther Amunga

Hey @Jack Brickey ,

Thank you for the prompt response. I know this is where I make the changes but I am not sure what to delete/remove and what to maintain.

Please advise further.

Jack Brickey

Please provide two things:

An image of your template
And what info you do not wish to maintain

Boris Berenberg - Atlas Authority

I think this is likely an issue of user preferences / user email client. In either case, the top scenario has opted for Text formatted emails, and the bottom one has opted for HTML formatted emails. Not sure there is much to be done here except check if you have your system set to send Text by default.

Esther Amunga

Here is my template

HTM Template 1.PNG HTML Template 2.PNG

I need the 2 long links out and the link below the words "Powered By Jira Service Management"

expected email notification.PNG

This is how I would like it to be.

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