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Advance JQL

Chamira Lakmal

How to short below JQL Query

Urgency in (Critical, High, Low, Medium) AND "Request Type" = "Service Request for Application (ICT)" AND "Request Type" = "Service Request for Hardware (ICT)" AND "Request Type" = "Offboard Employees (ICT)" AND "Request Type" = "Create a New Employee Profile (ICT)" AND "Request Type" = "Internal Changes/Promotions (ICT)"

Accepted answers

Jack Brickey

I’m unsure what you mean by short. However your JQL is fundamentally flawed because you are “and-ing” your request types. Your RT can only be one value at a time.

Can you explain in words what you’re trying to achieve with this JQL?

All comments

Jack Brickey

I’m unsure what you mean by short. However your JQL is fundamentally flawed because you are “and-ing” your request types. Your RT can only be one value at a time.

Can you explain in words what you’re trying to achieve with this JQL?

Ismael Jimoh

Hi @Chamira Lakmal

As Jack mentioned your JQL is wrong as issues cannot have multiple request types.

I am guessing you meant:

Urgency in (Critical, High, Low, Medium) AND ("Request Type" = "Service Request for Application (ICT)" ,"Request Type" = "Service Request for Hardware (ICT)", "Request Type" = "Offboard Employees (ICT)", "Request Type" = "Create a New Employee Profile (ICT)" , "Request Type" = "Internal Changes/Promotions (ICT)")

This performs an OR comparison

Chamira Lakmal

Hi Jack,

I mean I want to short

AND ("Request Type" = "Service Request for Application (ICT)" ,"Request Type" = "Service Request for Hardware (ICT)", "Request Type" = "Offboard Employees (ICT)", "Request Type" = "Create a New Employee Profile (ICT)" , "Request Type" = "Internal Changes/Promotions (ICT)")

I have added the same AND & "Request Type" in 4times. all are in the same workflow.

But Different Issue types

Jack Brickey

I Think that you want the following…

Urgency in (Critical, High, Low, Medium) AND "Request Type" in ("Service Request for Application (ICT)", "Service Request for Hardware (ICT)", “Offboard Employees (ICT)”, "Create a New Employee Profile (ICT)", "Internal Changes/Promotions (ICT)")