Change Type field is defined in the Changes Screen, but It appears in Incident's Screen

Question

Hello

I have configured the Change Type field like obligatory in the Change's screens, this fields only is defined to use in change's screens, but when I am creating a new ticket like Incident, I can not create becasue in the screen shows a message that Change Field is obligatory.

Why this message If I have not defined this field in Incident's sccreen?

PD: I attached images about this.

Thanks a lot

Administrador Jira ITSTK · Answer

Hi @Daniel Ebers for your answer, Exactly, I resolved this issue adding the "Request by email". Thanks a lot

Daniel Ebers · Answer

Configuration for the "Request by email" Request Type can be tricky as Jira must be able to read subject = Summary and Mailbody = Description - making more fields hidden/required can lead to non-parseable mails.

What is the current status with your configuration when you say it does not work? Can you open a request of type "Request by email" if so, is this indeed done via mail?

Administrador Jira ITSTK · Answer

Hi @Daniel Ebers , thanks so much for your help.

I have configured some "Field Configuration" and one Scheme, after that, I have linked to each incident type, so, this configuration  worked well.

Only, I have a problem, these confuguration work very well with "Service Request, Incident, Problem, Change" but this configuration doesn't work with "Request by email".

You can see my configuration in the picture.

Why this field configuration (Request by email) does not work?