Advanced Roadmap not visible for Confluence-only user

Question

Hi,

We have created a Confluence space for us to collaborate with one of our customers on a project. Within this space, we have created a page and linked a roadmap we created for the customer to this (from Advanced Roadmap > Share plan as > Confluence).

However, when the customer is viewing the page they cannot see the roadmap. They instead see an embedded webpage (I think this is our service desk/support page).

I added the customer's group to the Advanced roadmap permission, but this still didn't work. Only after I added the customer's group to Jira access did it work. However, this is not suitable as:
A) none of the issues are pulling through to the roadmap as they don't have access to the project (and we don't want to give this view access to the whole of this project)
B)  the customer can see project names etc. which we don't want them to
C) we would incur additional costs to add them as a Jira user.

I also tried the iframe method, but the result was the same.

I would've assumed that the roadmap would be viewable for everyone that has access to the space, but this is not the case. How can I allow the customer to view this?

Thanks,

Damien

Kirk Stevens · Answer

Hi @Manon Soubies-Camy Sorry for being so blunt but I really don't understand the use case for this, certainly from a customer perspective.

If confluence users require Jira access to see Roadmaps, what benefit does this offer. If they are paying the cost for Advanced roadmaps as a Jira User, why would they not use the Roadmap view in Jira.

My understanding was that Confluences benefit was a collaboration space, yet we are unable to collaborate with non-technical business stakeholders without providing them a full Jira license + Apps + confluence as a cost.

I truly admire the direction of Atlassian in supporting Agility though their tooling but the lack of support it shows to allow snippets of data to be shared to our internal customers, goes very much against the core value of Agile, specifically customer collaboration.

Shame on them

Manon Soubies-Camy · Answer

This is the closest feature request I could find: JSDCLOUD-9044 you can upvote and watch it to be notified if it's being developed.

Damien Oliver · Answer

Can this be a future enhancement? One of the reasons we paid to upgrade Jira is to be able to socialise our development pipeline with customers, but we can't.