Configuring Request type to assign to a specific project

Question

Good Morning,

I wanted to verify that this capability exists.

What I'm trying to do is adjust the configuration of a Request type so that if someone opens a specific request type, it gets assigned to a different project.  Can someone please provide me with the correct documentation to make this change?

Thanks so much!

Nic Brough -Adaptavist- · Answer

Yes, then you'll need to get your people to use the new portal if they wish to raise that type of request.

Matt Sardi · Answer

Is it easy enough to create a self service portal for the project in question and then just copy of the request type to that portal?

Matt Sardi · Answer

Thank you for confirming.  I suspected that this was likely the case.  So, if I understand correctly, it sounds like what I need to do is create another instance of an issue type (service request, for example) and then configure that instance to generate the respective tasks/workflow that I require?