Not able to view customer profiles

Fabio Müller_ejzep9

Hello,

 

I have not been able to select customers for quite some time now.

If I click on "View Profile" in Customers I always get the following message:

 

(Translation: You have encountered a user that does not exist. Go back and search for an other user)

 

Or this one:

(Translation: It seems your connection has been lost...)

 

Do you have any idea how to fix this problem?

Thank you.

 

Dirk Ronsmans

Hi @Fabio Müller ,

The fact that a customer's profile is not found is actually normal. (the way they handle it is just not that great).

A customer (portal only customer) doesn't exist as a user (only as a customer) in Jira and thus doesn't have a profile to view.