How do you download a cloud JIRA backup when using OneLogin?

Chris Lambert3

After generating a cloud backup, I'm presented with a dialog to log in.  If I understand correctly this is supposed to just be your username and password.  However, how does this work when using OneLogin (i.e. JIRA does not know my username and password)?

Nic Brough -Adaptavist-

Cloud only supports internal and google accounts, so whatever OneLogin is doing to provide the account, it's nothing more advanced than a simple "password safe".  To get the backup, you'll need to log in with the user/password combination that OneLogin is hiding.