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Cannot move ticket to another status

ZivC

Hi all

Recently we face an issue where we cannot move any ticket on specific project to last status (from Done to Release). Attached you can see the workflow we defined. Problem is it's auto changed to Release it's auto change it back to Done.

In other projects we have with same workflow, it's working fine.

Any idea what can cause it? I've added transition of merge for this as well, no luck.

Thank you

Ziv Screen Shot 2021-08-10 at 5.54.16 PM.png

Accepted answers

All comments

Brant Schroeder

@ZivC have you checked your project automations? You should also be able to look at the issue history to see what is happening?

ZivC

I turned off all automations and issue still persists on few items. All rest of the issues are fine...any clue?

Brant Schroeder

For the few items that continue to have the issue are they all using the same workflow? Do they use the same workflow as the issues not having the issue?

ZivC

Yes, they are using the same workflow...we identify ~10 issues with the same behavior while rest are working fine. We turned off all automations and rules, issue still persists...

Daniel Ebers

Hi @ZivC

when you said you checked all automation rules - did you also check for "Global rules" which are only visible when logging with with an account holding administrator permissions?

It should be reachable by this link:
https://YourSiteNameHere.atlassian.net/plugins/servlet/ac/com.codebarrel.addons.automation/cb-jira-automation-rules

Regards,
Daniel

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