Can I remove options from the Help Center, e.g. "suggest new feature"?

Question

We are trialing Jira Service Management.  I see that customers can view things in a portal (yay!) and from there find their way to a "Help Center."  Can I customize what appears there?  We use a different tool to collect new feature requests, for example, so I'd rather not have "Suggest a new feature" on that Help Center page.

Thanks!

- Elisabeth

Melo_45tw58 · Answer

As @Mikael Sandberg pointed out what's displayed on JSM project portals is controlled by the request types.

Melo_45tw58 · Answer

Hi Elisabeth,
If I understand it correctly, the items you see on the "Help Center" can have some customization. You can sort it by alphabetical order A-Z or popularity, where you can feature some of your portals.

On the link below, you can find what can be customized on the help center.

https://support.atlassian.com/jira-service-management-cloud/docs/what-can-i-customize-about-the-help-center/

Cheers,

Melo

Mikael Sandberg · Answer

Yes, what is being shown on the portal is controlled by the request types that you have in the project. I would recommend that you take a look at the resource section for JSM which has a lot of information, https://www.atlassian.com/software/jira/service-management/resources