Webhooks not triggered

Artiom Vasiliev

Hello there,

I've looked through every similar topic here in the forums, and couldn't really find anything that would help me.

I've built 3LO integration with my product, and adding webhooks via rest API. Hooks are created and I can list them:

[{'id': 10002,
'jqlFilter': 'project = "STAG" AND issuetype = Epic',
'events': ['jira:issue_updated', 'jira:issue_created', 'jira:issue_deleted'],
'expirationDate': '2021-09-08T15:45:58.616+0300'},
{'id': 10003,
'jqlFilter': 'project = "STAG"',
'events': ['jira:issue_updated', 'jira:issue_created', 'jira:issue_deleted'],
'expirationDate': '2021-09-08T15:51:37.608+0300'},
{'id': 10004,
'jqlFilter': 'issuetype = Epic',
'events': ['jira:issue_updated', 'jira:issue_created', 'jira:issue_deleted'],
'expirationDate': '2021-09-08T16:12:31.343+0300'}] 

Made 3 similar looking webhooks as I thought I had a problem with jql, however when I execute it I get the correct list of epics.

Whenever I try to update, delete, or create an epic, nothing happens. Not getting any callbacks from Jira.

For the sake of testing I am using https://requestbin.net service which works fine (sent it several requests and saw them in the log).

Dario B

Hello @Artiom Vasiliev ,

If I understand correctly, you have created some Webhooks using JQL filters via REST API and they are correctly created, but are not fired.

If my understanding is correct, can you kindly let me know the following:

1. Is project STAG a Team or a Company managed project?
2. Can you navigate to the Jira Webhooks administration page (https://[NAME].atlassian.net/plugins/servlet/webhooks#) and check whether the webhooks are listed in there and are marked as active?
3. What happens if you create a Webhook with the same JQL filter from the UI (the webhook administration page mentioned above)? Does it work as expected?
4. What happens if you try to create a Webhook WITHOUT any JQL filter via REST API (for 3LO apps, by using POST /rest/api/2/webhook)?
5. Finally, can you try to fetch the list of the webhooks configured in your site by using the REST API endpoint for other integrations (being already authenticated in Jira, you can just paste https://[NAME].atlassian.net/rest/webhooks/1.0/webhook in your browser address bar) as well as the one for  3LO apps (GET /rest/api/2/webhook) and paste the output in here?   

 

Otherwise, in case my understanding is not correct, please provide more details.

 

Cheers,
Dario