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New user not receiving invitation email

Brijesh Pathak_luggto

we have a new user "Removed" who is not receiving invitation email from atlassian.

Earlier we have sent the invite that was blocked by our email filtering system which we resolved and now he is receiveing all external emails except invitation email from Atlassian.,

Seems this is blocked form Atlassian side when first invite did not work.

Can some one please unblock this address so that I can resend the invite?

Regards

Brijesh

Accepted answers

Liam Green

Hi @Brijesh Pathak

Did you release the original email to him? If that is in his inbox, can he try clicking on the link in there?

All comments

Liam Green

Hi @Brijesh Pathak

Did you release the original email to him? If that is in his inbox, can he try clicking on the link in there?

Brijesh Pathak_luggto

Don't think there is a option for me to retrieve that email.

Liam Green

Sorry, you said that you send the one that was blocked - did you release it from your spam filter so that it is in his inbox, or did the email from Atlassian not hit the spam filter?

Brijesh Pathak_luggto

Sorry block was a wrong word.. email was rejected by our email filtering system so can't do anything from my side. Appreciate if some one can unblock from atlassian side so that invite can be resend.

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