Subscription is Suspended

Question

Hi there,

Hoping someone can help, our account has been suspended & we've updated the credit card details however the account is still showing as suspended.

I've raised a ticket (CA-146234) but we need this reactivated fairly urgently

Many thanks,

Ash

Shannon S · Answer

Hello Ashvina,

Thank you for raising a notification for us here. It looks like, in addition to your ticket, your colleague was able to get in touch with the Advocates team, and the issue is now resolved.

Can you confirm?

Take care,

Shannon

Liam Green · Answer

Hi @Ashvina Nathan

I've tagged this question so hopefully someone at Atlassian sees this. Their billing team is based in Amsterdam do they should start work in around 9 hours