Client assignee

Question

Hi

We have client set up with a number of users

The client would like the following ability
1. User A submits a ticket
2. We work on ticket and submit a response
3. User A notifies or assigns User C in the same org that they should now review the issue

Thanks
J

Daniel Ebers · Answer

Hi @Jerry O_Sullivan

as I seem to understand that customers are perfectly fine for using 'approvers' on a Jira Service Management portal I am wondering if you could use approval function to get this thing working.

* Allow customers to choose approvers
https://support.atlassian.com/jira-service-management-cloud/docs/allow-customers-to-choose-approvers/

In case you want to test and share the results it would be great.

Cheers,
Daniel

Jerry O_Sullivan · Answer

Thanks @Jack Brickey

Unfortunately my use case is more subtle

Clients want to be able to pick a user from this list as the responsible person from their side.

I understand this is stretching it but I was wondering if there is something with automation and custom fields I could achieve this

Jack Brickey · Answer

Reassignment of issues in JSM is certainly possible under the understanding that only an agent can assign the issue to another agent. That is the customer or reporter of the issue cannot assign issues.