¿Cómo se puede filtrar por los agentes (Usuario asignado) en los reportes de JSM?

Juan Portero

En Jira service management en el Proyecto en la sección del panel izquierdo en CONOCIMIENTO -> Informes -> personalizados cómo se puede filtrar por los agentes designados al proyecto.

Como por ejemplo utilizando un droplist para seleccionar al agente del que necesito la información.

Andy Heinzer

Hi Juan,

If I understand correctly, you are wanting to be able to filter a JSM report by the agents assigned to that project.  There is not a drop-down filtering for users of those custom reports in JSM, however when you create a new custom report, there is the option for you to filter the series data by a JQL query.

That JQL filter could be used to restrict the issues to those of users in a specific group.  For example, one way to do this would be to use a Filter By query such as

assignee in membersof("jira-servicedesk-users")

This JQL query will only return issues when the assignee is a member of that specific group name.  I understand this is not exactly what you are looking for here, but this could be one way get close to the information I think you are looking for here.

Does this help?  I am interested to learn more about what information you are looking for here to see if we can perhaps offer a better solution here.

Andy