ServiceNow incident description clubbed in JIRA description filed

Question

Hi,

I have integrated ServiceNow with JIRA on my ServiceNow work instance and personal instance. Issue is on work instance when I convert incident to JIRA and if the incident description is divided in paragraphs or points then it is all clubbed into a single paragraph on JIRA.

Whereas on personal instance, JIRA description retains the formatting of description from ServiceNow instance.

In both places I have used the create issue API as listed here - https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issues/#api-rest-api-3-issue-post

The outbound JSON payload is clubbing it into a single paragraph.

I need to retain the formatting of description from ServiceNow.

Thanks

Daniel Ebers · Answer

Ah, I see. That brings some complexity with it for the scenario.

I think Nic is right when he says a deeper look into the formatted data is needed.

Somewhere there must be a difference - it must be found, then it should work.

unknown · Answer

Hi @Daniel Ebers

ServiceNow's work and personal instances are connected to different JIRA instances.

Let's just think that ServiceNow work instance is connected to it's own JIRA instance and in this case I need a way to get the incident description (from ServiceNow work instance), no matter the formatting whether the description has multiple paras and bullet points etc, and set in the same format in JIRA description.

Please let me know if you need more details.

Thanks

Nic Brough -Adaptavist- · Answer

Ok, but what is the actual payload in the JSON?  What text is going to Jira and what does the formatting data in it look like?

Sorry, I should have said, I was looking for a simple example of the formatted data going over that is getting "clubbed"