Hi Everyone!
We created a status in our Kanban board for issues that are blocked and required further assistance. Without creating a brand new column, our team wanted another way to ensure that the team can clearly see when a ticket is blocked and requires further assistance.
I am unsure if there were any ticket fields that will change the ticket preview so that it's indicated clearly. I found an easy workaround for now with Epics but I am not sure if using Epic's this way would be the best option.
To give you a visual with what we want, I have attached photos below:
